The full example
Everything below is fictional. The venues are described rather than named, and the achievements are the kind of thing a real concierge does — written the way they should appear on a CV, not inflated.
Concierge CV — example
Header
[Full Name] [Town, UK] · [phone] · [email]
Professional summary
Concierge with five years on hotel front doors and concierge desks, currently on the desk of a 180-room four-star hotel in Edinburgh. Handles restaurant, theatre and transport bookings, luggage and parcels, and the guest requests nobody has a procedure for. Speaks French and conversational Spanish, and is working towards Les Clefs d’Or membership. Looking for a concierge role in a five-star property, or a head concierge post in a smaller one.
Core skills
Restaurant, theatre and tour bookings · Transfers, taxis and chauffeur hire Luggage, left-luggage and parcel logs · VIP and returning-guest preferences Local knowledge kept current · Requests outside the usual run Opera Cloud guest profiles · ALICE concierge software · OpenTable Complaint handling at the desk · Discretion and GDPR · French and Spanish
Experience
Concierge — 180-room four-star hotel, Edinburgh Feb 2023 – present · Work the concierge desk across early and late shifts, taking restaurant, theatre and tour bookings and logging each one against the guest profile. · Arrange airport and station transfers, and keep a vetted list of taxi, chauffeur and tour contacts with current rates. · Run the luggage and parcel logs for group arrivals of up to 60 bags, so nothing leaves the store without a signed ticket. · Write the returning-guest preference notes the front office uses for VIP arrivals, and brief the next shift on who is in the house. · Took on the requests outside the usual run — a same-day florist, a lost passport and the consulate, a child’s birthday cake — and saw each one through to the end of the shift. · Trained two new porters on the desk procedures, the booking log and the luggage store. Porter / Guest Services — 120-room hotel, Glasgow May 2021 – Jan 2023 · Met arrivals at the door, took luggage to rooms and ran the car valet during the busiest periods. · Covered the concierge desk on the senior concierge’s days off, taking bookings and transfer requests. · Delivered room service trays and amenity requests, and reported maintenance faults on the way back. Front Desk Assistant — 40-room boutique hotel, Stirling Sep 2019 – Apr 2021 · Checked guests in and out on Opera, and answered the first questions about where to eat and what to see.
Education and certifications
Les Clefs d’Or Great Britain — application in progress, 2025 First Aid at Work (3-day) — 2024 GDPR and guest data handling training — 2023 Level 3 Diploma in Customer Service — 2022 WorldHost Principles of Customer Service — 2020 DELF B2 French — 2018
Additional
Languages: English (native), French (fluent, DELF B2), Spanish (conversational) Driving licence: full, clean Availability: early and late shifts, weekends and bank holidays
Templates that suit this example
- Concierge — A quiet, formal layout that reads the way a five-star desk expects a CV to read.
- Classic — Standard headings with a little formality — suits four-star city hotels.
- Modern Rail — A side rail for languages, systems and memberships, keeping the guest stories in the main column.
Want this structure with your own experience in it?
Build your concierge CVWhy each section is written that way
Professional summary
- Why it matters.
- A head concierge reading this is deciding one thing: can this person be left on the desk with a lobby full of guests and no script. The summary has to show the range of requests you have handled, not just that you are polite.
- A strong version.
- The size and grade of the property, the kinds of requests you handle, your languages, and where you are going next. Four or five sentences.
- Common mistake.
- "Dedicated to exceeding guest expectations". It is on every concierge CV and it is impossible to check. The birthday cake and the consulate are checkable.
Core skills
- Why it matters.
- Concierge work has its own vocabulary — transfers, left-luggage logs, guest profiles, preference notes — and the skills block is where a reader checks that you already speak it.
- A strong version.
- The categories of request you handle, the logs you keep, the systems you have used by name, your languages and a line on discretion.
- Common mistake.
- Writing "excellent communication skills" and "local knowledge" with nothing underneath. Name the systems and the kinds of booking, and give languages a level.
Experience
- Why it matters.
- Two concierges with the same title can be doing very different jobs — one is mostly luggage and taxis, the other is building a contact book and handling the unusual. The bullets are where you show which one you are.
- A strong version.
- The size of the property, the volume of bookings and luggage, the contacts you maintain, and two or three specific requests you resolved. One is a story; three is a pattern.
- Common mistake.
- Listing duties — "assisted guests with enquiries, arranged transport". Every concierge did that. Say what you arranged, for how many, and what went wrong that you fixed.
Languages and membership
- Why it matters.
- In a city hotel with a large international guest profile, a second language is often the reason one concierge CV is read before another. Les Clefs d’Or is the professional marker, and working towards it says something about where you see the job going.
- A strong version.
- Each language with an honest level — fluent, conversational, basic — and a certificate where one exists. Membership of Les Clefs d’Or if you hold it, the application if it is in progress.
- Common mistake.
- Claiming fluency you cannot hold a phone call in. A head concierge will test it on the first shift, and it undermines everything else on the page.
If your experience looks different
Most people are not the candidate in the example. Three common situations, and what to change for each.
No experience — first concierge or bell desk role
Your summary. Say plainly that this would be your first hotel role and lead with what a desk actually needs: reliability on early shifts, a good memory for faces and detail, and knowing the town. Hotels hire porters and desk assistants from outside the industry all the time.
What to emphasise. Customer-facing work of any kind, a language, knowing the city well, a driving licence, and anything that shows you can be trusted with keys, money or someone else’s belongings.
Bullets you could adapt
- ·Handled [X] customer enquiries a day on a retail or box-office counter, including bookings and refunds.
- ·Volunteered as a steward at a [X]-visitor festival, directing guests and handling lost property.
- ·Speak [language] to a conversational level, used daily with customers in a previous role.
Certifications. A customer service award such as WorldHost is cheap and quick, and a first aid certificate answers a question every hotel asks. Put a language certificate on if you have one.
Some experience — going for head concierge
Your summary. Name the step and lead with what a head concierge does that a concierge does not: the desk rota, the contact book, the porters’ training, the VIP arrivals briefing and the relationship with the front office manager.
What to emphasise. Anyone you have trained, logs or procedures you have written or improved, the contacts you have built for the property, and shifts where you have run the desk and the porters without a senior on duty.
Bullets you could adapt
- ·Ran the desk and a team of [X] porters on the head concierge’s days off, including the VIP arrivals briefing.
- ·Built the property’s contact list of [X] restaurants, tour operators and transfer companies, with rates reviewed each season.
- ·Rewrote the left-luggage procedure after a lost item, and trained the porters on it.
Certifications. Les Clefs d’Or membership or an application in progress, a current First Aid at Work certificate, and a supervisory or customer service qualification at Level 3.
Moving into concierge work from another industry
Your summary. Name the transferable spine — arranging things for other people under time pressure, discretion, local knowledge, languages — and state the move directly. Travel agents, chauffeurs, private PAs and luxury retail staff are closer to this job than either title suggests.
What to emphasise. Bookings and arrangements you have made for clients, the volume and the stakes, any handling of confidential information, your languages and your knowledge of the city.
Bullets you could adapt
- ·Booked flights, transfers and restaurants for up to [X] clients a week as a travel consultant.
- ·Drove private clients across the city as a chauffeur, keeping a current knowledge of venues, events and road closures.
- ·Handled confidential client details to a documented standard in a previous role, with GDPR training completed in [year].
Certifications. A first aid certificate and GDPR training before you apply. A language certificate at any level is worth adding, even if the language is one you learned at school.
Next steps
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